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TERMS OF DELIVERY

Time of delivery

After completing your purchasing process, D.A.M by VHY will deliver the products to you as soon as possible through a third-party delivery service. It takes approximately 2-8 working days from the order date (not including weekends and holidays) for domestic delivery. International delivery will take longer time.

If you proceed your payment via credit cards, order processing time is from when D.A.M by VHY receive your payment.

Our delivery partner will attempt delivery at maximum 2 times. If the shipper fails to deliver the parcel to you on the first try, they will contact you directly to re-arrange the delivery.

In some force majeure clauses such as terrorism, natual disasters, serious diseases,... the delivery time will be longer than expected.

If you experience any trouble with the delivery, please contact us immediately so that we can help ensure the parcel reaches your hands and serve you better.

Shipping fee

Shipping fee will be calculated based on the weight of your order and the distance from our store to your address.

The fee will be clearly displayed prior to checkout and payment.

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