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EXCHANGE/ RETURN POLICY

Exchange conditions

You may exercise your right to exchange purchased products if you receive the wrong order, design, color or size according to the order. Your exchange shipment is free.
In case you want to change your product into different size or color, your exchange shipment will be charged.
All exchanges must be accompanied with your invoice as proof of purchase.
The exchanged items must be in the original condition (unworn, unwashed, unaltered, undamaged), and have their tags intact.

Return conditions

You may exercise your right to return purchased products if the product is defective. Your return shipment is free.
All returns must be accompanied with your invoice as proof of purchase.
The returned items must be in the original condition (unworn, unwashed, unaltered, undamaged), and have their tags intact.

Policies

In order to complete the return/exchange, you must notify us within 48-hour from the date of receipt and present us with the order receipt/delivery note.
Refund/return may take up to 14 days from the date we receive the item/s.
Products can be returned at D.A.M Official store or through the mail.

In the event you have any comments, complaints, or inquiries, please contact our Customer Service Team: (+84) 931485315| dambyvhy.official@gmail.com

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